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- Subject: How long can I keep items in my shopping bag?
If you add items to your shopping bag whilst logged into your Zaful account, the items will stay there for 30 days. If you do not have a Zaful account or you are not logge...
- Subject: Why can I not find an item in my favorites?
Items will stay in your favorites permanently unless they become out of stock on our site. If so, we hope you can choose an alternative product instead.
- Subject: Why can I not find an item in my shopping bag?
If the product is out of stock on our site, it will be removed from your bag. Please note our policy for the shopping bag below: (1) Registered users: Shopping bag produ...
- Subject: How can I get more Zaful points?
You can get Z Points from a number of ways, for example: by confirming your email address, writing reviews, uploading images, purchasing products, participating in some of our ...
- Subject: How do I use my points?
Go to your shipping bag and click ‘Proceed To Checkout’. 2. After choosing both shipping method and payment metho...
- Subject: How do I write a product review to receive Zaful points?
Tell others your opinion about your Zaful item and get Z Points! Points will generate discounts for your future orders. To know more about points please click he...
- Subject: If I cancel an order, will my Zaful points be returned to my account?
Yes, the points will be returned to your Zaful account if you cancel an order.
- Subject: What are Zaful points?
Z points are a rewards for customers when they write reviews, post promotional images on Zaful, or place an order with us. They can be used as cash or discount to pay for ...
- Subject: What can I do if I forgot to use my points?
We are sorry to inform you that we cannot apply points once the order has been placed already. In this case, we have the below suggestions for you: 1. If you have not pai...
- Subject: Where can I find my Zaful points ?
Please check the Z Points records in ‘Coupons & Points’ in your account. If you have used points on an order which is ‘Waiting for payment’ the points will be re...
