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- Subject: Why can I not track my package?
Please note that for many carriers, the tracking information will not update once the package has left our warehouse and is on route to its destination country. In this ...
- Subject: Why has the tracking information not updated for a long time?
Sometimes slight delays are possible on registered airmail websites regarding tracking information. Unlike DHL or FedEx, standard mail companies are slower to update parcel tr...
- Subject: Can I change my registered email address?
Sorry, once registered the email address cannot be changed. We will however offer this function in the near future.
- Subject: How do I register an account?
You can register with any of these options below: -Log in with Facebook or Google account -Register by ...
- Subject: Can I still shop on ZAFUL without a PayPal account?
Yes! Welcome to order and pay by other payment methods such as credit card, bank transfer etc. For detailed information of all our payment methods, please check：https://www.za...
- Subject: How can I get a Gift Card?
We offer Gift Cards through various forms of promotional activity.
- Subject: Is it possible to change the payment method for my order?
Unfortunately, once a payment method has been selected, it will cannot be changed. We suggest you cancel the current order and place a new one with the correct payment m...
- Subject: What kinds of payment methods are accepted?
We accept a number of secure and convenient payment methods: 1. PayPal: The most popular online payment method. We are fully PayPal verified, you can always shop with peace...
- Subject: Why did my PayPal payment fail?
Please check the error codes (click here :https://developer.paypal.com/docs/payflow/integration-guide/transaction-responses/ )and correct the issue if it relates to an account ...
- Subject: Is my privacy and personal information secure on ZAFUL?
We guarantee secure payment processing at all times. Please click : https://www.zaful.com/privacy-policy/ to view the full details on how we protect your priv...
