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- Subject: Why have I not received Zaful points after placing my order?
If you applied Z points when placing your order, you won’t be rewarded Z points for the order. Points will appear in your account when all of your order items h...
- Subject: Can coupons become invalid?
Each coupon has its own expiry date. It will be voided once it has been applied on a paid or unpaid order. 1. Please check the expiry date in ‘Coupons & Points’. 2. ...
- Subject: How do I use a coupon?
During the checkout process, go to your shopping bag and see the ‘Promotion Code’ box. Enter the full promotion code and click ‘Apply’. Please note: -You can only use on...
- Subject: If I cancel an order, will my coupon be returned to my account?
No, once a coupon has been used and applied to an order once, then it will become invalid. Although you cancel the order, the coupon cannot be used again.
- Subject: What can I do if I forgot to use a coupon during the checkout?
We are sorry to inform you that we cannot apply coupons once the order has been placed. In this case, please consider the following options: 1. If you have not paid ...
- Subject: Can I withdraw my Zaful Wallet balance?
Yes. Please kindly Contact Us to get a refund for your Zaful Wallet. Note: For PayPal payments, refunds will be issued within 2 days business days. For credit card ...
- Subject: How can I check my Zaful Wallet amount?
You can check your Zaful Wallet amount in your account easily. Log in to your account and enter your Z Wallet under ‘My Wallet’, you will then see your Wallet amoun...
- Subject: How do I apply my Zaful Wallet balance to an order?
You have two ways to use your Wallet in order to pay your orders depending on your Wallet balance. 1 -> I can pay my new order fully with my Zaful Wallet &nbs...
- Subject: What is my Zaful Wallet?
Z Wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your Zaful account transactions. For more details about your Z Wallet please check ...
- Subject: How can I buy from Zaful as a wholesaler or drop-shipper?
Wholesale: Thank you for your inquiry. For all wholesale inquiries, please send an email to: service@zaful.com Please also include the following information: 1. Mo...
