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- Subject: After I have canceled my order when will I get my refund ?
1. Refunds to PayPal : 2 business days 2. Refunds to credit card : 7-14 business days We will complete the refund withi...
- Subject: Why does my canceled order still show processing?
Please allow between 1 to 2 business days for us to cancel your order. Once the cancelation has been completed we will send you a confirmation email. The order status...
- Subject: Will I get confirmation of my order cancellation?
Yes, you will. Once we canceled your order, you will receive a cancelation confirmation e-mail immediately. Please check your junk mails also if you do not receive i...
- Subject: How can I check my order status?
You can take the following steps to check your order status: 1. Log into your account with your registered e-mail address and check your order in ‘ My Orders ’. 2.&...
- Subject: What does my order status mean?
Please refer to the different order status and their meanings below: Waiting for payment: The order is unpaid. Please feel free to pay for your order as s...
- Subject: What is the order processing time?
The order processing time is the time from receiving your order to physically dispatching your order. To meet your satisfaction,after receiving your order, we will conduct ...
- Subject: Why can I not find my order in my ZAFUL account?
You can find your order details (order number and it’s status) easily by the following steps: 1. Log in to your account with your registered e-mail address. 2. Please check y...
- Subject: How can I track my package?
Once we are ready to ship your order, we will send you an email with the delivery information. If you wang to check your order information,you can log into your Zaful ac...
- Subject: What can I do if I don't receive my order after the estimated time of arrival?
Most postal deliveries will be received within 10-25 business days (not including weekends). Your package may will been delayed due to an unforeseen situation (such as weat...
- Subject: What can I do if I haven't received my order but it shows delivered on the track
Please contact your local post office or shipping company (DHL, FedEx, UPS etc.), stating your name and address. In some cases, post offices may require customers to colle...
