How can I follow my RMA status?

Once your RMA application has been submitted, the RMA status will show ’RMA Application’.

Customer Service will contact with you within 24 hours to verify the product’s issue and to provide you with an after sales solution. Please check your tickets in your Zaful account for more details.

Once you have accepted our after sales solution, our Customer Service will proceed with one of the following options: refund, exchange, repair or compensation (points). 

1) Return Required

Our Customer Service will review your RMA application. If a return is required, the RMA status will be updated to ’Waiting For A Return’. Our returns address and RMA form will appear online for you to return the product.

Please download and print the RMA form, and put it in the package.

Note:

*  If you cannot print the RMA form, please add a note in the package indicating the product name, order number, SKU number and the return reason. (This will allow us to identify your product and contact you when we receive it). Returned items without any RMA form or note from you in the package will not be accepted.

*  Fragile products should be packed securely with a protective material such as foam to avoid damage in the return shipping process.

Please return the item within 7 days after you have received RMA authorization to the indicated returns address. Please fill in the tracking number online and click ‘Submit’ once you have shipped the item(s) back to us. This will enable us to track the progress of your packages return.

Note: Please make sure the tracking number is correct before submitting. If the tracking number is incorrect, the package will not be found or received by Zaful. 

The RMA status will become ’Waiting To Receive Your Package’ after you submit the tracking number. Zaful will change the status to ‘RMA Processing’ once Zaful receives and checks your returned package.

Our Customer Service will arrange either an exchange, refund, repair, or compensation (points) according to what was agreed in the tickets. 

2) No return required

If no return is required, the RMA status will show ’RMA Processing’ once our Customer Service has approved the RMA.