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Completed RMA Status

‘RMA Processing’ means that the Customer Service is handling your RMA.

The status will be updated according to what was agreed in the tickets. Please review the following solutions:

 

1) Refund

The RMA status will be updated to ‘Completed’ after the refund has been applied.

Refund ID, refund amount, and the refund time will be displayed so that you can review easily your refund status in your payment account.

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2) Exchange

The exchanged product tracking number and reshipment date will be indicated in your account once the reshipment has been arranged.

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3) Compensation

The RMA will be updated as ‘Completed’ after the compensation has been applied.

You can see the updated points or coupons in your account within 24 hours.


4) Repair

Once the product has been repaired, it will be sent out to you and the RMA status with show the package tracking number.

 

5) Cancelation

The RMA status will be ‘Closed’ if the issue was resolved in the tickets or if you cancel the RMA application.

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