After sale and RMA time frame

1) How long will it take to get a response once I apply for an RMA?

Customer Service will contact with you via the ticket system within 24 hours after the application. Please check the tickets in your Zaful account.

If the application does not need to be approved, the RMA status will be updated as ‘Processing’ within 24 hours.

2) When do I need to return the item?

Customers should send their return package within 7 days once the RMA status has been updated to ’Waiting For A Return’. Otherwise the RMA application will be closed automatically.

3) When will the returned package be received?

The exact length of time depends both on the shipping methods that you choose and the returns address. The RMA status will become ’RMA Processing’ when Zaful has received your package.

4) How long will it take for the status to change from ‘RMA Processing’ to ‘Completed’?

Please see the following time frames:

Refund:

For PayPal Accounts: 48 hours.

For Credit Card Accounts: 7-14 business days.

The exact length of time is dependent on your card issuing bank.

Exchange:

In Stock Items: 3-5 business days.

Out Of Stock Items: 7-15 business days.

Compensation (Points or Coupon):

1-2 business days.

Repair:

7-14 business days.