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Zaful Wants to Verify My Payment, Why?

Your order has been held for a standard anti-fraud check by Zaful.

"But I already gave you my payment details - why do you need any thing more???"

The reason is that sometimes,unfortunately, people’s credit card and PayPal account details are used for unauthorized payments online. When customers pay us, their credit card or bank card payment is processed by a third party (e.g. PayPal, GC or other payment company) and not by Zaful directly. Therefore, we haven’t seen any of  the financial details or credit card details of our customer.

This is why we have to confirm whether the payment was authorized by the payment account holder or not. To protect both side’s payment safety in this transaction, we have to complete the ID verification with our customers.