Why can I not log into my account?

If you're having trouble logging in, you may be entering incorrect information.

Please check the following details:

1. Clear Your Browser's Cache and Cookies

Your Internet browser's ‘Help’ menu will have instructions on how to clear the cache and cookies.

2. Caps Lock and Num Lock on Your Keyboard

Passwords are case sensitive, so ‘PASSWORD’ and ‘Password’ are recognized as two different passwords. Make sure Caps lock and Num lock are switched off on your keyboard when entering your password.

3. Incorrect E-mail Address

Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct registered e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.

3. Incorrect Password

Please take the following steps to reset your password if you cannot remember it:

1). Click ‘Forgot Your Password’ on the log in page.

2). Follow the on-screen instructions:

Copy the letters or numbers from the text box called ‘Access code’ and then click ‘Continue’.

3). Please go to your email box, you will have received a new password for your Zaful account. If you haven’t received our email after 2 minutes, please check your spams or junk emails. Our email may have landed there.