Please make sure you have opened the package and checked the contents before signing for the delivery. Kindly also make sure that you have received all of your packages. Some orders may be sent out in separate parcels.
1. Contact us and provide clear photographs taken in good lighting showing the product packaging (box), the shipping label on the box, your order number and SKU (product) number.
2. We will assess your case.
3. We will provide you solutions.
Zaful ships from different warehouses. In some cases, we may have to split your order so that you receive part of your items quicker. Please rest assured that if we made a mistake, we will happy to fix.
To learn more about our warranty terms and conditions, please check here.