From several years of shipping thousands of orders a week, we can confirm that in over 99.9% of shipments from Zaful there is no issue whatsoever with Customs clearance. In the majority of the rare cases subject to a delays in Customs, the packages are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Zaful is an experienced provider of correct shipping documentation and compliant products and packaging.
Who is liable for Customs Clearance?
As the importer, the customer is always liable for Customs clearance and import duties
Here are some examples as to why your package may be subject to Customs clearance:
A. The products your have ordered are prohibited or cannot be imported in your country
B. You refuse to pay the tax and import duties
C. You are unable to provide specific licenses/certification needed by the Customs
In such cases, the customer is solely responsible. Zaful will not offer any compensation if the item is held or destroyed by Customs.
However, if a mistake has been made on Zaful's side, please Contact Us for a fair and reasonable resolution.